Privacy Policy

Privacy Policy

At Live Chat Global, LLC, we take your privacy seriously and are committed to protecting your personal data. This policy outlines how we collect, use, store, and share your information in compliance with global data protection laws, including the General Data Protection Regulation (GDPR), UK Data Protection Act 2018, and the Swiss Federal Act on Data Protection.

Scope of This Policy

This policy applies to data practices by Live Chat Global, LLC, its affiliates, and third-party service providers working on our behalf. Links to third-party websites are not covered under this policy, and we encourage you to review their privacy policies separately.

Data We Collect

We collect the following types of data:

Information You Provide:

  • Name, email, phone number, job title, and company name for communication and service delivery.
  • Details provided through forms, service inquiries, or feedback.

Usage Data:

  • Data automatically collected when using our website, including IP address, browser type, operating system, and browsing behavior.
  • Information on service interactions, including chat transcripts, call logs, and service usage metrics.

Aggregated Data:

  • Statistical or demographic data used for internal analysis. Aggregated data cannot be traced back to an individual unless combined with other personal identifiers.

How We Use Your Data

We use your personal data for purposes such as:

  • Service Delivery: Ensuring optimal performance of our services.
  • Client Support: Responding to inquiries, managing accounts, and resolving issues.
  • Legal Compliance: Meeting regulatory obligations in various jurisdictions.
  • Service Improvement: Enhancing our website and services through data analysis.

We do not engage in automated decision-making or profiling that has legal or significant impact son you without explicit consent.

Legal Basis for Processing

We process your personal data based on:

  1. Consent: For marketing communications and certain service features.
  2. Contractual Necessity: To fulfill obligations under our agreements.
  3. Legal Obligations: To comply with applicable laws.
  4. Legitimate Interests: For operational efficiency, service improvement, and fraud prevention.

Your Data Rights

Depending on your location, you have the following rights:

  1. Access: Request details of the personal data we hold about you.
  2. Correction: Rectify inaccurate or incomplete information.
  3. Deletion: Request deletion of your data under certain conditions.
  4. Restriction: Temporarily halt data processing where disputes arise.
  5. Portability: Receive a copy of your data or request its transfer to another provider.
  6. Objection: Opt-out of direct marketing and certain other data uses.

To exercise your rights, email us at security@livechatgbl.com. We may require verification of your identity before processing such requests.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Contractual obligations.
  • Regulatory compliance.
  • Legitimate business needs.

After retention periods expire, data is securely deleted or anonymized.

Data Security

We employ robust technical and organizational measures to safeguard your data, including:

  • Encryption and pseudonymization.
  • Role-based access controls.
  • Regular security audits and system testing.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Cookies are used to enhance user experience and collect analytical data. You can manage ordisable cookies through browser settings. For more information, refer to our Cookie Policy.

Sharing Your Data

We may share your data with:

  • Third-Party Service Providers: For IT support, analytics, and service delivery under strict data processing agreements.
  • Affiliates: Within our group of companies for business purposes.
  • Legal Authorities: When required by law.

International Transfers

Where data is transferred outside the EU, UK, or Switzerland (e.g., to our operations in Pakistan, Malaysia, United States of America or UAE), we implement safeguards such as Standard Contractual Clauses or equivalent measures to ensure data protection.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. Significant changes will be communicated on our website.

Contact Us

For questions, concerns, or data requests, please contact: